We aim to provide a first class service at all times, but occasionally things can go wrong. If you feel, dissatisfied with any aspect at any time, please tell us as soon as possible. In the first instance please contact us at:

complaints@zerodeposit.com or call +44 (0)333 200 2541

Or write to us on:

Zero Deposit

Global Property Ventures Limited

Business & Technology Centre,

Bessemer Drive,

Stevenage,

SG1 2DX

We will immediately carry out an investigation of your complaint and will provide you a written response. If we are unable to resolve your complaint to your satisfaction, and you are an eligible complainant as defined by the financial conduct authority, you will have recourse to the financial ombudsman service. Details of the financial ombudsman service are:-

Financial Ombudsman Service (FOS):

The FOS consumer helpline is +44 (0)800 023 4567. It is free for people using a fixed/land line or mobile phone, or you can also call +44(0)300 123 9123 (calls cost no more than calls to 01 or 02 numbers and +44 (0)20 7964 1000 for calls from outside the UK.

The service is available from 8am to 8pm Mondays to Fridays and from 9am to 1pm on Saturdays. You can also email the FOS at complaint.info@financial-ombudsman.org.uk or via their website at www.financial-ombudsman.org.uk

You can also write to them at:

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR

As this guarantee is sold online, you can also use the EU's online dispute resolution portal to complain to the FOS https://ec.europa.eu/consumers/odr